RETURNS, CANCELLATION & REFUND POLICY
We at Jewel Trends want you to be entirely delighted with your order. If, for any reason, you are not satisfied with your online purchase, you may return your item/s for a refund, or merchandise credit within 10 days from the date of shipment if it meets the guidelines below.
Please read through our Returns FAQ’s below to answer your questions.
What is your return policy?
We at Jewel Trends aim at your complete satisfaction with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund or merchandise credit within 10 days from the date of shipment. If you returned between 11 and 30 days from date of shipment, a merchandise credit would be granted.
We will gladly accept items that are unworn/unused items in resalable condition, unaltered and free from scratches and blemishes, in its original packaging. After 30 days, orders are final.
ALL SALES FROM OUR ‘SALE ITEMS’ ARE AS MARKED & ARE FINAL SALE & CANNOT BE RETURNED OR EXCHANGED
All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 8-12 business days after your credit is issued for it to post to your account.
Guidelines to follow for returns/exchange & related terms:
• If you wish to return/exchange an item, you can do so within 10 days, from the date of shipment. All orders are final after 10 days , from the date of shipment. Please notify us by email ([email protected]) to receive a Return Merchandise Authorization (RMA) number. Any calls or return requests AFTER 10 days of receiving the jewelry will NOT be honored.
• 10% restocking fee will be applicable for all returns. The original shipping charges and insurance fee will also be deducted from the amount of your credit.
• Items being returned/exchanged should be unworn, in unused condition, unaltered and free from scratches and blemishes ,and must be returned in new , salable condition.
• All packing materials must be included with the item returned/exchanged.
• Return/exchange shipping costs will be your responsibility.
• Display the SKU# prominently on the outside of the box to avoid delays to your refund.
• You can exchange items for products of equal or higher value items – except special order items. If you wish to cancel or change your mind about a Special Order item, you will be charged a 25 – 50% restocking fee.
• In case of returns, credit will only be issued after we receive the merchandise in question. You have to ship the item along with shipping insurance. Jewel Trends will not compensate the price for this shipment.
How do I return an item I have purchased?
Please read about our return policy above. To complete your return, contact [email protected] to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
Please keep in mind when returning an item:
Items must be returned in their original packaging and accompanied by the original proof of purchase. This could include your packing slip, a copy of your order confirmation e-mail, or a copy of your return confirmation email or your Invoice.
Was your order missing an item or did your order contain the wrong item?
If so, we ask that you notify us within 2 days from your order delivery date. Items that break prior to wear or have any product defects must be reported within 2 days of receipt to be eligible for a refund, exchange or replacement. accompanied by a video taken while opening the package exhibiting the damaged item clearly.
Can I Exchange an item I have purchased?
We replace/exchange items only if they are defective or damaged or has a manufacturer’s defect. In case of damaged item, please accompany your exchange request with a video taken while opening the package exhibiting the damaged item clearly. If you need to exchange it, please send us an email to Sales @jeweltrends.net to receive instructions on exchanging an item.
Examples of a manufacturer’s defect:
Non-functional clasp or fastener.
Abnormal discolorations (beyond normal variations in natural stone colors)
Please note our items are unique and one of a kind, so a similar item may not be available to choose from. You could select an item with same value or simply request a merchandise credit as a secondary option.
We are happy to provide you a cash refund within 10 days from the date of shipment. A small restocking fee of 10% , original shipping and insurance charges will be reduced from your credit amount. To replace an item due to a manufacturer’s defect, please see guidance above and please contact [email protected] who can assist you.
Timing of Refunds:
Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-12 business days later, depending on your issuing bank and/or billing cycle.
Do you offer warranty on your products?
No, our jewelry does not accompany warranty at this point. Jewel Trends stands by the quality and craftsmanship of each product we manufacture. Please retain your original invoice for all returns, exchanges, or refund services. We kindly agree to exchange any item that we deem to be damaged due to a manufacturing defect. Please refer to related guidelines on damages or defective product.
How long will I have to wait for a refund?
Please allow 8-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
How can I edit or cancel an order once it has been submitted?
Unfortunately, once an order has been placed, we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information, or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order. Please contact [email protected] for assistance.
Do we offer Price adjustments?
At this time, we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
Please contact our team at [email protected] our associate would be happy to help!