CANCELLATION & REFUND POLICY
We at Jewel Trends want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange within 10 days from the date of shipment if it meets the guidelines below. All sales are final AFTER 10 days from date of shipment.
All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 8-12 business days after your credit is issued for it to post to your account.
ALL SALES FROM OUR ‘SALE ITEMS’ ARE AS MARKED & ARE FINAL SALE & CANNOT BE RETURNED OR EXCHANGED.
Guidelines to follow for returns/exchange & related terms:
- If you wish to return/exchange an item, you can do so within 10 days, from the date of shipment. All orders are final after 10 days , from the date of shipment. Please notify us by email (S[email protected]) to receive a Return Merchandise Authorization (RMA) number. Any calls or return requests AFTER 10 days of receiving the jewelry will NOT be honored.
- 10% restocking fee will be applicable for all returns. The original shipping charges and insurance fee will also be deducted from the amount of your credit.
- Items being returned/exchanged should be unworn, in unused condition, unaltered and free from scratches and blemishes ,and must be returned in new , salable condition.
- All packing materials must be included with the item returned/exchanged.
- Return/exchange shipping costs will be your responsibility.
- Display the SKU# prominently on the outside of the box to avoid delays to your refund.
- You can exchange items for products of equal or higher value items – except special order items. If you wish to cancel or change your mind about a Special Order item, you will be charged a 25 – 50% restocking fee.
- In case of returns, credit will only be issued after we receive the merchandise in question. You have to ship the item along with shipping insurance. Jewel Trends will not compensate the price for this shipment.
How do I return an item I have purchased?
- Contact [email protected] to obtain an RMA number (Return Merchandise Authorization).
- Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. RMA numbers are valid for 10 days from the day they are issued. For your protection, we recommend shipping Returns/Exchange, insured using FedEx, UPS, or USPS Express or Priority Mail. Return/Exchange shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
Please keep in mind when returning or exchanging an item:
Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email , Invoice, or a copy of your return confirmation email.
Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 2 days from the date of receipt of your order. Items that break prior to wear or have any product defects must be reported within 2 days of receipt to be eligible for a refund, exchange or replacement, accompanied by a video taken while opening the package exhibiting the damaged item clearly.
To replace an item due to a manufacturer’s defect, please contact [email protected] who can assist you.
Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-12 business days later depending on your issuing bank and/or billing cycle.
Examples of manufacturer’s defect:
Abnormal discolorations (beyond normal variations in natural stone colors)
How long will I have to wait for a refund?
Please allow 8-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
How can I edit or cancel an order once it has been submitted?
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order. please contact [email protected] for assistance.
Do we offer Price adjustments?
At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
Please contact our team at [email protected], our associate would be happy to help!